Social Marketing. In 2009, Agencies tried to wrap around specifics of revenues, billing, staffing, and what kinds of projects could provide value. Clients struggled to see how social would serve their brand, their culture, their org chart, and their customers.

As 2010 begins some of the answers, for both, are clear, or at least clearer. In condensed form, let me detail the creation in 2009 of a social presence for a regional health care client.

The development of social began informally. Broad goals were defined, links and stories were traded via email. Internal blocks were identified and addressed by the client. For instance – you can’t manage a Facebook fan page at work when access to it is blocked by your IT staff.

Meanwhile, Meridian Group’s web team, Launch Interactive, researched and wrote very exact project deliverables. Listening carefully to client needs and expectations, Launch was able to define how the tools would work, who would use them, and how the information created with each tool would distribute to the client’s web site, Facebook, Twitter and blog.

Our programmer/developers created proprietary tools,including a blog, calendar, and RSS feeds,introduced ‘Save and Share’ features, and mapped out a complex, sophisticated distribution from tools to web site and back again, with external feed to Facebook and to Twitter. We assisted the set-up of Facebook and Twitter accounts and designed the brand ID. Additionally, content production and support was given.

Compared to other clients who have tackled social without agency assistance, our health care client is connecting their social investments (Facebook, Twitter, blog, calendar) to other assets (web sites, email marketing and blogs – even print. Interconnectedness, leveraging, and efficiency are very good things.

Will 2011 reveal further advantages for clients who’ve turned to Meridian Group/Launch Interactive for support and development of social marketing? We’re working hard to make sure that’s the case.

Posted by: Rich Loftus, Web Content Manager, Launch Interactive